Curiosity supports a “learning culture” which creates safe spaces in a company or on a team where colleagues can be vulnerable and share their experiences from a place of feedback, improvement, and a continuous cycle of improvement for the collective future. It’s the equivalent of the coach of a sports team reviewing playback footage with team members and determining what plays were executed well, where the team’s strengths are, and what weaknesses the team needs to work on in practice.

The easiest way to deploy this is to create a habit at the regular team or department meeting to highlight a specific deal, transaction, or experience and allow the professionals involved to share the good and bad lessons learned about the industry, market, or client/customer. This discipline communicates that “what did I learn” is as valuable as a successful and quantifiable outcome.